How can I view all the tickets? You can view all tickets by heading to Tickets/Customers > All Tickets.
Can I search for any specific ticket? Yes, you surely can. Go to Tickets/Customers > Manage Tickets. Click on Expand Search Form to show Filter settings. Apply a filter to search for a specific ticket by narrowing down your search. You can search … Continued
How can I view complete ticket details? On the ticket listing page, click on EDIT icon against the ticket you wish to view. This will take you to the ticket details page.
How to delete a repair ticket? Currently, you cant delete a ticket due to the packages (the ones with the limitations on the number of tickets) we offer however if sales fall through, you can always change the ticket status … Continued
How to assign a repair ticket to a technician? In order to assign a repair ticket to a technician in MGR, go to a Ticket detail page. At the bottom of the screen, you will see Allocate to Technician. Select … Continued
Shop admin has to enable the notifications (3 – Alert to repairer when a new repair is assigned) via the “Shop Settings“.
Canned Response Canned Responses are an easy way of quickly responding to common questions and other messages. Some basic uses for canned responses could be to reply to common questions, quickly give out information or complex instructions, or even making … Continued
To get to the ticket settings please go to the “Settings” from the top bar. You can control most of the ticket related settings here, followings are the explanation of most of the settings listed on this page. Ticket Number … Continued
Ticket presets are the types of repairs you offer. You can now define attributes of a repair, including the parts you need, paperwork in terms of intake outtake forms, legal documents along with a how-to guide for your technicians, infect … Continued
There are many different workflows of creating a ticket and it all depends on your business requirements however following is the simplest form of a ticketing workflow. A customer walks into the location. Sales rep create a new ticket: lookup … Continued