Can I search any specific ticket?

Can I search any specific ticket?

Can I search for any specific ticket? Yes, you surely can. Go to Tickets/Customers > Manage Tickets. Click on Expand Search Form to show Filter settings.  Apply a filter to search for a specific ticket by narrowing down your search. You can search … Continued
How can I view complete ticket details?

How can I view complete ticket details?

How can I view complete ticket details? On the ticket listing page, click on EDIT icon against the ticket you wish to view. This will take you to the ticket details page.
How to delete a repair ticket?

How to delete a repair ticket?

How to delete a repair ticket? Currently, you cant delete a ticket due to the packages (the ones with the limitations on the number of tickets) we offer however if sales fall through, you can always change the ticket status … Continued
How to assign repair ticket to a technician?

How to assign repair ticket to a technician?

How to assign a repair ticket to a technician? In order to assign a repair ticket to a technician in MGR, go to a Ticket detail page. At the bottom of the screen, you will see Allocate to Technician. Select … Continued
Canned Response

Canned Response

Canned Response Canned Responses are an easy way of quickly responding to common questions and other messages. Some basic uses for canned responses could be to reply to common questions, quickly give out information or complex instructions, or even making … Continued
Ticket Settings

Ticket Settings

To get to the ticket settings please go to the “Settings” from the top bar. You can control most of the ticket related settings here, followings are the explanation of most of the settings listed on this page. Ticket Number … Continued
Tickets Presets – Types of Repairs

Tickets Presets – Types of Repairs

Ticket presets are the types of repairs you offer. You can now define attributes of a repair, including the parts you need, paperwork in terms of intake outtake forms, legal documents along with a how-to guide for your technicians, infect … Continued
Walk-in Repair – Workflow

Walk-in Repair – Workflow

There are many different workflows of creating a ticket and it all depends on your business requirements however following is the simplest form of a ticketing workflow. A customer walks into the location. Sales rep create a new ticket: lookup … Continued
Intake and Outtake Form

Intake and Outtake Form

These are designed to be shared with your customer before/after work is complete, giving the customer the opportunity to review the work that is about to be performed/has been done. You can then have them agree to terms and capture … Continued