Tickets | MGR | Knowledge Base

How does ticket section works?

Creating a New Ticket There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. Fill in the fields, the issue description does get emailed like any public ticket … Continued

RMA process with Suppliers for Defective Parts – Returns to Vendor

The supply chain is filled with instances where a delivered product does not necessarily meet the expectations of the merchant, consumer, or other buyers. When a product needs to be returned, it must go through a return process, referred to … Continued

How to create a repair ticket?

How to create a repair ticket? There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. You can click on the Tickets/Customers and locate the blue button … Continued

How Saved Ticket Search functionality works?

A saved search is a saved set of criteria that returns the latest data that meet that criteria. For example, if you want to list all the tickets that contain the “Status“, “In Progress” and “New” after a set date, … Continued

Can I update/ edit an existing ticket’s details?

Can I update/ edit an existing ticket’s details? Definitely! You can easily edit or update an existing ticket in MGR Let us show you how! Steps: Go to Tickets/Customers > Manage Tickets. Click on the Edit icon against a ticket. In the Overview tab, you can modify … Continued

How do I create a recurring invoice?

This article explains how to set up recurring invoice profiles and then send these recurring invoices automatically to customers. My Gadget Repairs offers a simple solution that automatically handles the invoicing process for recurring jobs. Some jobs are one-off, but … Continued

How to manage ticket status?

Ticket Status is something that is always changing. In MGR you can easily change ticket status as you want. You can change your “Ticket Status” in 2 different ways. 1- You go to Ticket/Customers and click on All Tickets. Once you’re … Continued

How can I view all the tickets?

How can I view all the tickets? You can view all tickets by heading to Tickets/Customers > All Tickets.

Can I search any specific ticket?

Can I search for any specific ticket? Yes, you surely can. Go to Tickets/Customers > Manage Tickets. Click on Expand Search Form to show Filter settings. Apply a filter to search for a specific ticket by narrowing down your search. You can search … Continued

How can I view complete ticket details?

How can I view complete ticket details? On the ticket listing page, click on EDIT icon against the ticket you wish to view. This will take you to the ticket details page.