Creating a New Ticket There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. Fill in the fields, the issue description does get emailed like any public ticket … Continued
How to create a repair ticket? There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. You can click on the Tickets/Customers and locate the blue button … Continued
Can I update/ edit an existing ticket’s details? Definitely! You can easily edit or update an existing ticket in MGR Let us show you how! Steps: Go to Tickets/Customers > Manage Tickets. Click on the Edit icon against a ticket. In the Overview tab, you can modify … Continued
Ticket Status is something that is always changing. In MGR you can easily change ticket status as you want. You can change your “Ticket Status” in 2 different ways. 1- You go to Ticket/Customers and click on All Tickets. Once you’re … Continued
How can I view all the tickets? You can view all tickets by heading to Tickets/Customers > All Tickets.
Can I search for any specific ticket? Yes, you surely can. Go to Tickets/Customers > Manage Tickets. Click on Expand Search Form to show Filter settings. Apply a filter to search for a specific ticket by narrowing down your search. You can search … Continued
How can I view complete ticket details? On the ticket listing page, click on EDIT icon against the ticket you wish to view. This will take you to the ticket details page.
How to delete a repair ticket? Currently, you cant delete a ticket due to the packages (the ones with the limitations on the number of tickets) we offer however if sales fall through, you can always change the ticket status … Continued
How to assign a repair ticket to a technician? In order to assign a repair ticket to a technician in MGR, go to a Ticket detail page. At the bottom of the screen, you will see Allocate to Technician. Select … Continued
Shop admin has to enable the notifications (3 – Alert to repairer when a new repair is assigned) via the “Shop Settings“.