Prepaid Credits – Prepaid Hours

Prepaid Credits – Prepaid Hours

Prepaid balance allows you to sell balance (which is equal to hours) to be applied on an invoice at a later date. It’s just like a subscription model, where your customers pay for your services monthly. Giving them credit balance … Continued
VOIP/PBX Call Handling

VOIP/PBX Call Handling

The PBX Caller ID Lookup Source supports Trixbox, FreePBX, Anveo, PIAF, Vonage, FusionPBX/FreeSwitch, RingCentral and 3CX. We have an API you can configure for your PBX to use your CRM as a “Caller ID Lookup Source”. You just configure the … Continued
How do I create customer groups and enable Third Party Billing?

How do I create customer groups and enable Third Party Billing?

Customer Group feature enables you to group similar customers. These are called customer groups. Within a customer group, you can assign specific discounts and prices for products. Examples of customer groups: B2B and Wholesale – Create different price lists for … Continued
Loan Devices

Loan Devices

Repair with Spare, loan device module. The device in repair!? Don’t have a spare? Loan one from us. Above is a really good feature to offer your customers so they are not without a device while you repair their faulty … Continued
How do I manage customers?

How do I manage customers?

How do I manage customers? Customers are the building blocks of any business. No customers, no business! If you are running a repair centre, we can safely assume that you would be catering to hundreds of customers. To record nitty-gritty … Continued
How to use my own URL for customer portal?

How to use my own URL for customer portal?

Understand the custom domain in the customer portal The domain is the string that is entered into the address bar and helps identify a source on the internet. An example of a domain name is https://www.google.com. By default, the customer … Continued
How to Import Multiple Customers in MGR?

How to Import Multiple Customers in MGR?

How to Import Multiple Customers in MGR? Although you can individually add customers in MGR, it can be an extremely daunting task if your customer list is in hundreds or thousands. To facilitate you, we’ve added functionality which will allow … Continued
How to Add Notes against Customers?

How to Add Notes against Customers?

How to Add Notes against Customers? Almost every customer has a set of preferences or key information about them and noting them down or missing the details can make all the difference. To record and track this useful information about … Continued
Can I search any particular customer from the list?

Can I search any particular customer from the list?

Can I search for any particular customer from the list? Finding a particular customer among hundreds can be like searching a tiny needle in a haystack. MGR provides you with a powerful Search Filter just to address this need. Filtering … Continued
How do I add a new customer?

How do I add a new customer?

Adding a New Customer in MGR To add a new customer simply head to Tickets/Customers section from the Dashboard and click on the Customers link. Click on the New Customer button on top. You will be taken to Add New Customer screen. Here you can enter … Continued