Ticket Status is something that is always changing. In MGR you can easily change ticket status as you want.
You can change your “Ticket Status” in 2 different ways.
Click on the “Status” drop-down and change the status as you want.
2- You can also change the status by clicking on the “Modify” icon.
When you’re inside the ticket go to the “Status” drop-down located at the bottom of your screen, select the required status, click on “Update Status” and your status will be changed.
If you want to change the status of the ticket on “Ticket Comments” then click on “Status” and change the status.