Tickets | MGR | Knowledge Base

Can I search any specific ticket or show all resolved tickets?

Can I search for any specific ticket? Yes, you surely can. Utilize the primary search bar to explore tickets and navigate through different sections within MGR. Enhance your search experience by specifying the desired section through the magnifying glass button. … Continued

Service Level Agreements (SLAs)

A Service Level Agreement, or SLA, is the standard of service that you agreed to deliver to your customers. The service agreement will represent the response times and the resolution times offered by you. You can configure actions like response … Continued

How can I view complete ticket details?

How can I view complete ticket details? On the ticket listing page, click on EDIT icon against the ticket you wish to view. This will take you to the ticket details page.

Ticket Automations

Ticket Automation is a powerful feature within MGR that allows you to create rules for handling tickets, ticket automation will allow you to create “Conditions” and “Actions“, and when those conditions are met the system will perform those actions. The potential uses … Continued

How to delete a repair ticket?

How to delete a repair ticket? Currently, you cant delete a ticket due to the packages (the ones with the limitations on the number of tickets) we offer however if sales fall through, you can always change the ticket status … Continued

Mailbox and mailbox rules

Mailbox and mailbox rules are designed to automate your ticket workflows, increasing efficiency and saving time for your team. Mailboxes can be used to assign emails to tickets and leads as well as another way of creating tickets automatically. Creating … Continued

How to assign repair ticket to a technician?

How to assign a repair ticket to a technician? In order to assign a repair ticket to a technician in MGR, go to a Ticket detail page. At the bottom of the screen, you will see Allocate to Technician. Select … Continued

How does ticket monitor work?

To make things easier, MGR lets you monitor the tickets in real-time via the “Ticket Monitor” screen. The ticket monitor consists of 2 primary settings. Ticket Monitor Snippet Ageing Ticket Monitor Snippet The “Ticket Monitor Snippet” is where you define … Continued

Can I get notifications when a Ticket is assigned to me?

Shop admin has to enable the notifications (3 – Alert to repairer when a new repair is assigned) via the “Shop Settings“.

Optional Upgrades feature on estimate

Boosting Sales with Enhanced Customization on Estimates Enhancing your product offerings on estimates with an Optional Upgrades feature can significantly amplify your sales potential. By allowing customers to personalize their purchases according to their unique preferences, you can create a … Continued