To get to the ticket settings please go to the “Settings” from the top bar.
You can control most of the ticket related settings here, followings are the explanation of most of the settings listed on this page.
Ticket Number Prefix – Ticket number’s starting prefix e.g. RPR-
Initial ticket Number – Actual ticker number, a combination of ticket number prefix and ticket number will make a full ticket number e.g. RPR-1.
Default Due Date (Minutes) – Due date in minutes, if specified system will use this to create a due date of the ticket.
Including Weekends – Enable this If you want weekends to be included in the due date or not.
Show the Add Product/Service Section – Display “Product/Service” section when you create/modify ticket.
Show Advance Money Paid – Allows you to capture advance/deposit money paid when you create a ticket.
Show ticket due date – Enable/Disable due date functionality. Some shops may not require this functionality.
Show ticket timer – Enable/Disable option to capture time spent on the ticket during the repair.
Allow Deleting Comments – Option to disable the ability to delete comments to the employee (Staff, Technician)
Show Ticket Activity Section – Show/Hide ticket activity section at the top of ticket manager.
Enable Insurance Documents – Enable/Disable ability to produce insurance documents when ticket created.
Resolve ticket checkbox selected on the payment page – On the take the payment screen there is a checkbox called “Mark ticket as resolved on payment“, it will be checked if this option is enabled.
Ticket Disclaimer – Disclaimer / Terms and conditions for the ticket receipt.
Estimate Disclaimer – Disclaimer / Terms and conditions for the estimated receipt.
Ticket Monitor Snippet – Show / Hide fields on the “Ticket Monitor Screen“.
Custom Fields in Ticket Manager – If you need to show custom fields on the “Ticket Manager” page, you add them here.
Default Sorting on Ticket Manage – Default order of displaying tickets on the “Ticket Manager” page, the default order is the due date, last updates and created by.
Custom Fields – Please read this document for the custom fields.
Checklist – Checklist is more like a workflow, you define what your technicians should be doing pre and post-repair, you still use custom fields to define the checklist.
Ageing – Ticket ageing is used to colour code the statuses on the “Ticket Manager” page, you set your values here if you want the colour of the status to change to yellow after 48 hours and the to red after 72 hours.
Feedback – Please read this document for the feedback module.
