Users can manage the notifications that he/she wants to get for the activities that go on in his account. He/She can turn on/off email notifications for the following by checking/unchecking the box against each:
Please head to “Settings” and then “Notifications” tab to enable the notifications.
| Ticket |
| 1 – Receipt to the customer when a new repair ticket is created |
| 2 – Invoice to the customer when an invoice was created |
| 17 – Notify customer when the repair was completed and it’s ready to be picked up |
| 18 – Notify customer when the repair was not possible |
| 21 – Notify customer when public comment was added to any ticket |
| 3 – Alert to repairer when a new repair is assigned |
| 4 – Alert to repairer & shop-admin if a ticket has passed due date. |
| 10 – Notify shop-admin when a hidden comment was added to any ticket |
| 11 – Notify shop-admin when a new ticket was created |
| 13 – Notify repairer & shop-admin when customer replied to the ticket |
| 14 – Notify shop-admin when ticket status was changed |
| 30 – Notify shop-admin when a new RMA ticket was created |
| Customer |
| 29 – Customer Portal Account setup email |
| 7 – Notify shop-admin when the new customer was created |
| 22 – Notify shop-admin when customer unsubscribed from the mailing list |
| Clock |
| 8 – Notify shop-admin when employee clocked in or out |
| 9 – Notify shop-admin when employee edited time clock entry |
| Appointment |
| 6 – Notify customer when the new appointment was created |
| 12 – Notify employee & shop-admin when the new appointment was created |
| 28 – Notify employee & shop-admin when an appointment was modified |
| Estimate |
| 25 – Estimate to the customer when an estimate was created |
| 26 – Follow Up 3 days after a Quote was sent to the customer |
| Lead |
| 23 – Notify shop-admin when a new lead was created |
| 24 – Alert to repairer when a new lead is assigned |
| Purchase Order |
| 15 – Notify shop-admin when the purchase order was created |
| 16 – Notify shop-admin when purchase order passed due date and some items still left to be delivered |
| Part Order |
| 5 – Notify customer when out of stock part is received |
| Other |
| 19 – Notify shop-admin when product is on low quantity |
| 20 – Notify shop-admin when the product’s stock has been expired |
| 31 – Notify shop-admin when someone overrides the product price in POS sale / Repair Ticket |
| 27 – Notify supplier when inventory is low |
