Tickets | MGR | Knowledge Base

How does ticket section works?

Creating a New Ticket There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. Fill in the fields, the issue description does get emailed like any public ticket … Continued

RMA process with Suppliers for Defective Parts – Returns to Vendor

The supply chain is filled with instances where a delivered product does not necessarily meet the expectations of the merchant, consumer, or other buyers. When a product needs to be returned, it must go through a return process, referred to … Continued

How to create a repair ticket?

How to create a repair ticket? There are a ton of ways of creating Tickets! You can click on the big green button “New Ticket” on the Dashboard screen. You can click on the Tickets/Customers and locate the blue button … Continued

How Saved Ticket Search functionality works?

A saved search is a saved set of criteria that returns the latest data that meet that criteria. For example, if you want to list all the tickets that contain the “Status“, “In Progress” and “New” after a set date, … Continued

Can I update/ edit an existing ticket’s details?

Can I update/ edit an existing ticket’s details? Definitely! You can easily edit or update an existing ticket in MGR Let us show you how! Steps: Go to Tickets/Customers > Manage Tickets. Click on the Edit icon against a ticket. In the Overview tab, you can modify … Continued

How do I create a recurring invoice?

A recurring invoice is a type of invoice that is automatically generated and sent to a customer on a regular, recurring schedule. It is typically used for services or products that are billed on a regular basis, such as monthly … Continued

How to manage ticket status?

Ticket status is each stage a ticket goes through in its life cycle. It’s as simple as that. Ticket status is also called the ticketing phase. Through the resolving process, tickets can be assigned with various statuses such as New, … Continued

How to enable Ticket Priority?

‘Priority‘ plays a vital role in streamlining the ticket workflow. Within MGR, you can assign a priority to an individual ticket to indicate the issue’s urgency. What is a ticket priority? The ticket’s priority indicates the order in which we … Continued

How can I view completed/finished tickets?

How can I view completed/finished tickets? You can view completed tickets by heading to Tickets/Customers > All Tickets. Click on “Expand Search Form” and set the “Hide Finished” to “No” and then click on the “Filter Tickets” button as shown … Continued

What is Board View?

One of the most helpful things about Board View is how visual it is. This means that it’s easy and instant to see how your ticket workflow is progressing and get at-a-glance updates of various changes as they move from … Continued